Member Service Representative (MSR)
Full time 35 hrs./week

Perform member transactions with a high level of accuracy, including but not limited to, receiving and disbursing cash, checks, selling money orders and discount tickets, processing deposits and loan payments according to the members’ request and credit union procedures. Identify cross sales opportunities. Research and troubleshoot customer inquiries regarding policies and products. Balance cash drawer daily to assure accuracy in transactions. Complete all other tasks assigned by management. The goal is to assist members in meeting their financial needs while providing a superior level of member service.

  • Minimum of 1 year of customer service experience
  • 1+ years of cash handling experience preferred
  • Employee must be professional, dependable, and flexible
  • Excellent communication skills
  • Excellent interpersonal skills with members as well as co-workers
  • Maintain enthusiasm towards job functions and duties
  • Maintain thorough knowledge of all Credit Union products and services
  • Ability to evaluate each member’s financial situation and cross-sell beneficial products and services
  • Employee must possess problem resolution skill

Please email resume to  [email protected]